MERG
Service work kept losing its thread.
Medical equipment service · Connected service platform + site
What was happening
A request came in one way, the job happened another way, the documentation lived somewhere else, and the invoice was assembled at the end from memory and paper. Every step was fine. The thread between them was the problem.
What people meet now
The public side now gives a facility a clear, credible way to name what they need and start.
What the team got
Behind it, the whole chain holds together: the customer, the facility, the specific device, the dispatch, the preventive maintenance schedule, the checklist, the manual the technician actually needs, the photographs from the field, the service report the customer receives, and the invoice at the end. One thread, first contact to paid.
What the owner can see
The owner can see the operation instead of reconstructing it. And when something needs attention, the system says so rather than waiting to be asked.
And it belongs to them.
This is the part that matters. Most service companies are renting a work-order product, a scheduling product, and an accounting product, then paying somebody to keep the three of them talking. This is one system, shaped to how this company actually works, owned by it, extended whenever the business changes rather than whenever a vendor decides to.
The real page, today
Captured from the live site · 2026-07-19. No private system or customer information is shown.
This one was built for them.
Every business here started somewhere different and got an answer shaped to it. None of them are renting what you just looked at. Bring us the part of yours that is not working and we will tell you the smallest thing that would change it.